Can’t hear the effects of xBass?
DAC
Features
micro iDSD Black Label
There is no fixed “single” XBass, it is dependent on the model. It is not “Basshead” type bass boost that boosts bass in an unnatural way, instead, it is meant…
Read moreFAQs
Changing tube, does it use AC or DC filament heaters?
Analogue
Operation
Pro iCAN Pro iCAN Signature
It uses DC. Also, filament current is designed for 5670 Standard, which is 0.35A @ 6.3V+/-10%. Do not use tubes of other ratings. Also 5670 has a very unique pinout…
Read moreChannel imbalance?
DAC
Operation
micro iDSD micro iDSD Black Label
Short explanation: An analogue volume control delivers better sound quality than digital volume controls. In case of a small channel imbalance at very low volume settings, please adjust the iDSD…
Read moreCharge and play at the same time?
Apple - iOS
A customer reported using this cable, and after testing we can confirm that it works: https://www.apple.com/shop/product/HKKP2ZM/A/belkin-lightning-audio-charge-rockstar
Read moreCharging compliance
DAC
Charging
xDSD
The xDSD will draw the maximum safe current from any power supply unit (PSU), using the standard ID methods (Apple, Samsung, USB standard). Any standard-compliant PSU should signal it’s current…
Read moreClashes USB and Wi-Fi?
DAC
Operation
Pro iDSD Pro iDSD Signature
When playing music through the device’s USB input, the laptop freezes up after 1/2 hour or so of play and requires a hard boot to restart. By process of elimination,…
Read moreCode 10 error
Windows
“Code 10” in this case means there is no driver (the device cannot start without a driver, naturally). In cases like this: 1) Make sure to run the set-up file…
Read moreColour is green but says orange?
Analogue
General
Pro iESL
The LED is green, there was a typo in the manual. Please also remember that there are LED’s that are orange to indicate the unit is ready, so its possible…
Read moreCompatibility with Android devices
Android
Androids require USB 2.0 OTG (on the go) because phones need to be a “device” if attached to a host, but they must be “host” if attached to a device.…
Read moreCompatible with higher voltages?
Analogue
Power
micro iCAN SE
The Micro iCan SE is supplied with 15v, however, it has 18v rated protection circuit that kicks in at a little over 18v, but it may not always reset. So…
Read moreCompliant with safety standards?
Accessories
Operation
AC iPurifier
Yes, it is compliant with CE and all related, relevant harmonised safety standards.
Read moreConsumption rate
DAC
Bluetooth General Power
xDSD
The Bluetooth module consumes around 130mW continuous whilst the XMOS (USB) consumes around 350mW continuous at higher sample rates (less at 44.1k). The remainder of the xDSD (clock, reclocking, DAC,…
Read moreCould I split and feed two devices?
Accessories
Operation
DC iPurifier2
Is it possible to use the DC iPurifier with a splitter connection to feed 2 devices rated at same specifications? Answer: Yes, this is possible, however, it will generate a…
Read moreCould I use single-ended input but balanced output?
Analogue
Operation
xCAN
Yes, the 2.5mm output is always balanced, regardless of input. Like the iCan Pro, unbalanced signals are converted to balanced.
Read moreCould I use the iFi S-Balanced outputs into 3.5mm S.E input of the xCan?
Analogue
General Operation
xCAN
The 3.5mm connections are TRRS and S-Balanced. However, the 3.5mm input should NOT be used with 3.5mm balanced sources, only iFi S-Balanced. The 2.5mm balanced input expects twice the signal…
Read moreDAC is asynchronous, what does the re-clocking?
Digital
General Technical
micro iUSB3.0
My DAC is asynchronous mode and has its own internal master clock, therefore, my question is: who is the master clock in this case? Answer: The micro iUSB 3.0 &…
Read moreDACs without digital filter switch, what do they use?
DAC Lifestyle
Aurora hip-dac hip-dac2 micro iDAC nano iDSD LE Retro Stereo 50 xCAN ZEN DAC
All current iFi products that do not have filter selection use the minimum filter for sample rates up to 192kHz and bit-perfect above 192kHz.
Read moreDisabled volume?
Apple - OSX
What we have done is disable the USB device volume control (which uses DSP in the XMOS system to control volume). OSX “obeys” this while other operating systems have additional…
Read moreDo 4 watts apply to each channel or a combination?
Analogue
General
micro iCAN SE
It is for both channels separately. This power level cannot be sustained continuously with sine wave testing. It will, however, deliver transients at the rated power without clipping. Therefore 4,000mW…
Read moreDo I need a Wi-Fi network router?
Digital Features General Operation Technical
ZEN Stream
No, you can use your phone network to connect to the ZEN Stream using its built-in Wi-Fi hotspot facility, eliminating the need for a computer or Wi-Fi router.
Read moreDo I need to turn the product off if I want to set its analogue outs as variable/fixed?
NEO iDSD
Yes. While constantly pressing the NEO iDSD’s rotary knob, please turn on the product to enter the analogue output setting selection menu. The NEO iDSD will remember a previous setting.
Read moreDo I need to update and how do I update?
ZEN Air Blue ZEN Air DAC
The device should work perfectly fine out of the box, but if you want the newest features or ever start to experience issues, we always suggest updating to see if…
Read moreDo iFi optical/Toslink units handle 192kHz?
Digital
Operation
micro iLink
Optical/toslink with iFi units should handle 192kHz, as we test optical inputs with 192kHz. However, just having 192kHz support in the receiver is insufficient. Most toslink transmitters are not able…
Read moreDo the Go Pods support APTX LL and APTX HD?
GO pod GO pod Bundle
We have consulted with the Qualcomm team and verified the following information regarding their audio codec technology: The aptX Adaptive codec is inherently designed to offer low latency and high…
Read more