Why does Bluetooth remain connected (blue) but not pairing?
xDSD
If the rotary knob has a colour blue, turn the rotary knob completely counter clockwise until the LED of the rotary knob know is out (no colour). After doing this…
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Why does Bluetooth sound louder than analogue inputs?
Analogue
Bluetooth
xCAN
Digital is a full signal at circa 2v whilst analogue via a smartphone is usually 0.75v. Hence the former much louder than the latter. Routed through the xCan or similar…
Read moreWhy does it have only one knob?
NEO iDSD
Its large multi-purpose rotary knob allows you to regulate volume level, engage/bypass internal preamplifier, mute and adjust brightness.
Read moreWhy does it have problems with a couple of DAC’s?
Digital
General Operation
micro iUSB3.0
Many DACs use XMOS. Very old XMOS firmware versions have known issues with some USB 3.0 systems. Such DACs need a firmware upgrade from the manufacturer – we at iFi…
Read moreWhy does it look like a micro iDSD BL?
General
General
micro iDSD Signature
The micro iDSD Signature is a micro iDSD BL, but internally streamlined and optimized, and externally equipped with several QOL (quality of life) improvements to be more user-friendly.
Read moreWhy does it not work with some DAC’s?
nano iOne
Many DACs use XMOS. Very old XMOS firmware versions have known issues with some USB 3.0 systems. Such DACs need a firmware upgrade from the manufacturer – we at iFi…
Read moreWhy does it use male USB input and not female?
hip-dac hip-dac2
The Hip-Dac is a portable device and it’s assumed that it will be moving around in a pocket or bag. Using a a recessed port reduces stress on the cable…
Read moreWhy does my DAC not power on when I plug the PSU in?
Power
Power
ZEN Air DAC ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2
The ZEN Air DAC and ZEN DAC V1/V2 will receive power from a 5V PSU, however to activate these DACs, you must make a successful USB connection. You can identify…
Read moreWhy does my other DAC work with all Androids but not the iFi?
Android
Is there is a DAC that will work with every Android phone (?) and if so why doesn’t my iFi DAC work? Answer: This is not correct. The DAC in…
Read moreWhy does my virus software flag the driver as a potential threat
Softwares
hip-dac hip-dac Gold hip-dac2 iCAN Phantom iDSD Diablo iDSD Diablo-X micro iCAN SE micro iDAC micro iDAC2 micro iDSD micro iDSD Black Label micro iDSD Signature nano iDSD nano iDSD Black Label nano iDSD LE nano iGalvanic3.0 nano iOne NEO iDSD NEO Stream Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature xCAN xDSD xDSD Gryphon ZEN Air Blue ZEN Air CAN ZEN Air DAC ZEN Blue ZEN Blue V2 ZEN CAN ZEN CAN Signature ZEN CAN Signature 6XX ZEN CAN Signature HFM ZEN CAN Signature MZ99 ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2 ZEN One Signature ZEN Signature Set 6XX ZEN Signature Set HFM ZEN Signature Set MZ99 ZEN Stream
Firstly, it should be stated that ifi’s USB driver is a safe and reliable software that will not cause any adverse malfunctions to your computer. There are generally three situations…
Read moreWhy does my xDSD turn off if I hold the rotary knob too long?
DAC
Operation
xDSD
That is done intentionally to avoid battery drain if the unit is in a pocket/bag with the button stuck. It allows turning on again around 1-2 seconds after releasing the…
Read moreWhy does the volume get louder when bluetooth is reconnected?
Bluetooth
GO pod
The GO pod has volume memory, but you will need to turn on Bluetooth volume synchronization. If you do not turn on Bluetooth volume synchronization the Go Pod will play…
Read moreWhy doesn’t firmware 7b have MQA?
MQA (Master quality audio)
For firmware 7b, we’ve taken out MQA to push the limits of other sample rates. By taking out MQA, it allows the chip to fully focus on pushing PCM to…
Read moreWhy doesn’t it fit?
Accessories
General
DC iPurifier2
It is due to different variations and height differences. Variations: There are around 48 different DC barrel types, therefore, each one can not be provided so you may need to…
Read moreWhy doesn’t my battery last 10 hours?
DAC
Charging
nano iDSD Black Label
It does, it just depends on the headphone/volume level and direct/iEMatch mode. Here are some of our tests using Sennheiser HD201 Test one: iEMatch socket with volume at max., time…
Read moreWhy doesn’t the xDSD have Bluetooth V5.0?
DAC
Bluetooth General
xDSD
The Bluetooth subsystem in iFi products is compatible with all current Bluetooth subsystems used in phones, computers and TV’s etc. The Bluetooth version is generally immaterial for audio. What is…
Read moreWhy have different outputs?
Digital
Operation
micro iLink
Both Micro iLink outputs are “super” – they do have differing levels. Normal output: The normal output is around 0.75V P-P (so within the original SPDIF Standard). High output: The…
Read moreWhy is a earth/ground required?
Accessories
General
Groundhog+
Earth/ground is needed to make shielding against all sorts of noises effective, even if the system doesn’t have noises without an earth/ground present it’s still recommended. For all mains electrical…
Read moreWhy is AC present on RCA if nothing is connected?
Analogue
Operation
micro iTube2
There is no ground/earth.
Read moreWhy is LDAC crashing?
DAC
Bluetooth
ZEN Blue
First, we have a new update for the Zen Blue, please find instructions here. Second, LDAC and the QCC chips are constantly under investigation by Sony to strive for future…
Read moreWhy is noise is being produced by the iPower?
Accessories
General
iPower
Check if there is an earth/ground connection in the audio system as we suspect it is missing. Due to the rules about EMC the iPower contains a so-called Y-capacitor. This…
Read moreWhy is the Bluetooth pairing on my Apple devices not always the best?
DAC
Bluetooth
xDSD
It should be noted that iOS devices still have a tendency to do that, not just with iFi products (known examples are Ministry of Sound BT Speaker, Beats Beatbox, HK…
Read moreWhy is the EQ Mode LED on my uno flashing?
DAC Digital
Digital Features Sound
uno
This feature allows selection between digital filter options. Hold the EQ button for 2 seconds – when you see the flashing LED at the top of the device, additional presses…
Read moreWhy is the light yellow when playing MQA?
micro iDSD Black Label
The Micro iDSD BL on FW version 5.30 does not indicate MQA and defaults to Yellow. This is a Legacy product and newer products now offer greater LED information than…
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