What type of a charger should I use?
Charging Power
ZEN CAN Signature 6XX ZEN CAN Signature HFM
Although any charger capable of providing 5V will do, we highly recommend our own ultra-quiet iPower X power supply.
Read moreFAQs
What type of battery does the hip-dac/hip-dac2 use?
Analogue
Charging
hip-dac hip-dac2
We use a high energy density 4.35V type.
Read moreWhat type of cable is required?
Apple - iOS
Apple are blocking off other vendor’s cables via the use of codes/firmware so that you must purchase a genuine Apple product. Therefore we recommend only using Apple products. The following…
Read moreWhat value fuse is installed?
Lifestyle
General
Retro Stereo 50
The fuse is a 5x20mm, Slow Blow, 2A. The Retro ships with AMR fuses which are already of very high quality and do not require an upgrade. Therefore we suggest…
Read moreWhat voltage from RCA can it handle?
Analogue
Operation
Pro iCAN Pro iCAN Signature
The Pro iCAN/Pro iCAN Signature can comfortably handle way more than 3V, certainly, +26dBu (15V) is fine.
Read moreWhat would happen if I use headphones with lower ohms than 16?
Analogue
General
xCAN
We rate our headphone amplifiers as “16 Ohm compatible” as with this load they achieve the specified performance in terms of distortion and power. All our headphone amplifiers are short…
Read moreWhat’s the amperage consumption at 12v within a car?
Analogue
General
micro iTube2
iTube 2 should draw around 0.5A (approx.) @ 12V.
Read moreWhat’s so special about it in general?
iDSD Diablo
For starters, the iDSD Diablo is based on an entirely new platform and it includes several proprietary developments that significantly boost its performance.
Read moreWhat’s that aluminum base that I’ve found in the package?
NEO iDSD
The NEO iDSD can be positioned horizontally and vertically. We have included a base to allow for it to be placed vertically. In vertical mode the NEO iDSD can also…
Read moreWhat’s the correct PowerMatch setting for me?
ZEN CAN Signature 6XX
Please connect your headphones of choice and set the PowerMatch gain to have the ZEN CAN Signature 6XX’s volume knob around 12 o’clock at normal listening levels.
Read moreWhat’s the correct PowerMatch setting for me?
ZEN CAN Signature HFM
Please connect your headphones of choice and set the PowerMatch gain to have the ZEN CAN Signature HFM’s volume knob around 12 o’clock at normal listening levels.
Read moreWhat’s the purpose of the knob on the front panel?
ZEN CAN Signature 6XX ZEN CAN Signature HFM
This knob controls volume level of connected headphones, external power amplifiers or speaker sets.
Read moreWhat’s the purpose of the knob on the front panel?
ZEN DAC Signature V2
RCA/4.4mm line level outputs on the ZEN DAC Signature V2’s rear panel can be set either as fixed or variable via a switch located there. Upon selecting the former option…
Read moreWhat’s the purpose of the knob on the front panel?
ZEN DAC Signature
RCA/4.4mm Pentaconn line level outputs on the ZEN DAC Signature’s rear panel can be set either as fixed or variable via a switch located there. Upon selecting the former option…
Read moreWhen does sleep mode activate?
DAC
General
micro iDSD micro iDSD Black Label
On USB power: It goes into sleep mode after 15 minutes after playback of music has stopped (all digital inputs). On battery power: It goes into sleep mode after 3…
Read moreWhen playing MQA volume jumps but non-MQA is OK?
MQA (Master quality audio)
The following is from one of our customers: “When you have “Exclusive” mode enabled in TIDAL it drives the Windows volume to 100%. So switching between Hi-Fi and Masters (MQA)…
Read moreWhen should I use gain?
Analogue
General
micro iTube2
Where you actually want a pre-amplifier, naturally, meaning sources with lower output. Another option when using it as a pre-amplifier for a power amplifier but too much gain without turning…
Read moreWhen sufficient current is not supplied or when heat increases, the iGalvanic 3.0 does not work properly and consequently causes noise?
nano iGalvanic3.0
Yes, if you draw more current than iGalvanic 3.0 or the source can supply, the power supply in the iGalvanic 3.0 will limit current by lowering the output voltage.
Read moreWhen will I have a refund?
General
General
The exact timing of the refund arriving in your account depends on the payment method you used. This usually takes 3-5 business days from the date the order is cancelled.…
Read moreWhen will these cables be available in the UK?
Power
Power
SupaNova
We are working to introduce these cables into the UK market before the end of this year (2021). If you import a cable into the UK please be aware that…
Read moreWhen will these cables be available in the UK?
Power
Power
Nova
We are working to introduce these cables into the UK market before the end of this year (2021). If you import a cable into the UK please be aware that…
Read moreWhere are the LEDs for checking the earth and polarity?
Power
Power
SupaNova
The large barrel-shaped enclosure in the centre of the cable contains the ANC circuitry and shows the polarity and earth indications at one end.
Read moreWhere can I find information about USB in general?
Accessories
General
Gemini3.0 Mercury3.0
You can find USB information here: http://www.usb.org/developers/docs/devclass_docs.
Read moreWhere do the tubes come from?
Lifestyle
General
Retro Stereo 50
We use old stock military tubes, essentially the Golden Dragon model (premium Asian brand). Additionally, we recondition each and everyone – we reactivate the getter and cathode, burn-in tested and…
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