FAQs

Which Bluetooth codecs & version does the xDSD support?

DAC

Bluetooth

xDSD

The xDSD is Bluetooth 3.0 compatible and supports: SBC – The standard for Bluetooth and lowest quality. AAC – This implemented primarily by Apple’s devices. Both iTunes and Apple Music…

Which clock to select?

DAC

Operation

Pro iDSD Pro iDSD Signature

The standalone setting is appropriate for any use where the Pro iDSD/Pro iDSD Signature does not require any external synchronization to a house clock. Most commercial clocks of lesser Pro…

Which firmware has it installed?

iDSD Diablo

The iDSD Diablo comes with our v5.30 firmware pre-installed.

Which headphone out is better?

NEO iDSD

Please use the correct headphone out for your headphones. However, the NEO iDSD is a fully balanced design and so is its 4.4mm Pentaconn connection, and that’s the one we’d…

Which headphone out should I use?

DAC

General

micro iDSD Signature

You should use the one that’s the most convenient for you.

Which one of its headphone outs should I use?

iDSD Diablo

Please use the one that’s the most convenient to use for you. However, the iDSD Diablo’s circuit is balanced so to reap all associated benefits we strongly suggest 4.4mm Pentaconn…

Which one of the two headphone outs available should I use?

ZEN CAN Signature 6XX

Due to the ZEN CAN Signature 6XX’s fully balanced topology we strongly advise to use its balanced 4.4mm Pentaconn output, but its 6.3mm single-ended socket is also perfectly fine.

Which one of the two headphone outs available should I use?

ZEN CAN Signature HFM

Due to the ZEN CAN Signature HFM’s fully balanced topology we strongly advise to use its balanced 4.4mm Pentaconn output, but its 6.3mm single-ended socket is also perfectly fine.

Which optical cables can I use?

NEO Stream

Neo Stream optical ethernet input is compatible with SC optical connectors using PC, SPC or UPC connecting surface. Neo Stream is NOT compatible with SC-ATP (typically green coloured cable end) angled…

Which outputs does the front panel volume control affect?

DAC

ZEN DAC V2

The rear panel outputs can be set either as fixed or variable via a switch located there. Upon selecting the fixed output the product works only as a DAC. Selecting…

Which transformer types work best with it?

Power

DC Blocker

As toroidal and R-core transformers are more efficient than conventional EI transformers they are quite sensitive to any DC entering them from the mains. If your equipment contains one of…

Who should use it?

DAC

General

micro iDSD Signature

It should be used by individuals who aim for the highest sound quality possible from a transportable/desktop device connected to a smartphone, tablet or laptop and, who happen to use…

Why am I experiencing clicks when I turn the volume?

nano iDSD nano iDSD LE

The small clicking sound is due to the fact the iDSD nano is using a “stepper” analogue volume control for the best sound, hence while changing up and down the…

Why are there are two line outs?

ZEN DAC Signature V2

The ZEN DAC Signature V2 is a fully balanced product, so its RCAs are single-ended, whereas the 4.4mm socket is its balanced output.

Why are there are two line outs?

ZEN DAC Signature

The ZEN DAC Signature is a fully balanced product, so its RCAs are single-ended, whereas the 4.4mm Pentaconn socket is its balanced output.

Why are there no RCAs?

iDSD Diablo

The iDSD Diablo is a balanced design, so balanced output was the most obvious choice. This product is also quite compact considering what it does, so there was no room…

Why are there two line outputs?

DAC

ZEN DAC V2

The ZEN DAC V2 is a fully balanced product, so its RCAs are single-ended, whereas the 4.4mm socket is its balanced output.

Why can’t I access ifi.local?

ZEN Stream

Please make sure the System Mode Selector is set to 1, All In One mode to access ifi.local.

Why did iFi select -12dB and -24dB?

Accessories

General

iEMatch iEMatch2.5

Given the wide range of headphones/IEM sensitivities (e.g. from 140dB/V – a 30dB difference), we felt that as much attenuation as 24dB was needed for the most sensitive headphones. Using…

Why didn’t I receive a power supply?

DAC

General Operation Power

ZEN DAC

This was a mistake on our end, we have amended the online manual and also physical manual. The Zen DAC doesn’t come with a power supply, only a USB cable…

Why do audiophile grade USB cables don’t seem to work?

Accessories

General

Gemini3.0 Mercury3.0

So-called ‘audiophile USB cables’ are often of questionable construction and are neither certified to USB standards nor do they conform to the USB specifications relevant. In this case, they often…

Why do I hear a slight buzzing noise when EQ is turned ON?

uno

The EQs operate as follows: Gaming: Improve ambient and footstep sound in games so players can hear approaching foes better; Movie: Enhance conversation, especially in streaming movies where it is…

Why do I hear distortion?

Accessories

General

iEMatch iEMatch2.5

The iEmatch is a purely passive device. It cannot by itself produce distortion. Any distortion observed is from the driving amplifier. Further question: But I tested mine with an IEM…

Why do the LEDs on the front light up when charging?

DAC

Charging

xDSD

Although it may appear the LEDs are lit up, the LED’s are actually “off”, but there is a tiny amount of current flowing making the LEDs appear dim. The battery…

FAQs

Which Bluetooth codecs & version does the xDSD support?

Which clock to select?

Which firmware has it installed?

Which headphone out is better?

Which headphone out should I use?

Which one of its headphone outs should I use?

Which one of the two headphone outs available should I use?

Which one of the two headphone outs available should I use?

Which optical cables can I use?

Which outputs does the front panel volume control affect?

Which transformer types work best with it?

Who should use it?

Why am I experiencing clicks when I turn the volume?

Why are there are two line outs?

Why are there are two line outs?

Why are there no RCAs?

Why are there two line outputs?

Why can’t I access ifi.local?

Why did iFi select -12dB and -24dB?

Why didn’t I receive a power supply?

Why do audiophile grade USB cables don’t seem to work?

Why do I hear a slight buzzing noise when EQ is turned ON?

Why do I hear distortion?

Why do the LEDs on the front light up when charging?

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