FAQs
Is the iGalvanic isolation the same as in the iGalvanic 3.0 Nano?
DAC
Operation Technical
Pro iDSD Pro iDSD Signature
No, in the Pro iDSD/Pro iDSD Signature we operate it very differently. We use a suitable isolation barrier between the digital (noisy) section with XMOS, WiFi/Networking and the Chrysopeia and…
Read moreIs the provided iPower Plus grounded?
DAC
Operation Power
Pro iDSD
Yes, however, as the iDSD Pro is galvanically isolated on all digital inputs this is less of an issue WRT Earth Loops.
Read moreIs the SPDIF input reclocked?
DAC
Operation
micro iDSD micro iDSD Black Label
I assume the iDSD doesn’t do any re-clocking of the SPDIF signal from let’s say, an Google Chromecast? Answer: That is incorrect. The input circuitry of the iDSD micro is…
Read moreIs there anything unusual that it features?
DAC
ZEN DAC V2
The way that the ZEN DAC V2 processes digital data is quite unusual and highly sophisticated. It eliminates jitter from the source via the separate Global Master Timing (GMT) circuit…
Read moreIs using a subwoofer possible?
DAC
General
Splitting off sub-woofer signals depends upon the rest of the system, generally, we recommend using speaker level inputs on the sub-woofer. If the subwoofer is fitted only with line inputs,…
Read moreIt doesn’t turn off, what now?
DAC
Operation
micro iDSD Signature
Please check color of a LED located just next to the micro iDSD Signature’s charging port. If upon powering the product its charge LED is dark, then its battery is…
Read moreLED:- Front panel ( Top Left ) next to the select control
DAC
Features General
Pro iDSD Pro iDSD Signature
Green = Warming Up, White = Solid State, Orange = Tube Mode Red = Protection Mode
Read moreMaintaining 80% battery power?
DAC
Charging Operation Power
micro iDSD micro iDSD Black Label
It’s bad for lithium batteries to be at 100% all the time. It’s better if they do cycles of charging between 20% and 80%. And it’s better if you charge…
Read moreMy headphones/IEMs are very loud even at very low listening level, what should I do?
DAC
General
micro iDSD Signature
Please adjust the micro iDSD Signature’s power mode (…and possibly also iEMatch switch) accordingly to connected headphones/IEMs.
Read moreNoise whilst charging and playing?
DAC
Charging General Operation
xDSD
The noise is for the first few seconds when connecting the charger always happens, it will be silent afterwards. If a weak USB power source or low-quality cable is added…
Read moreOFS shows instead of MQA?
DAC
Technical
Pro iDSD Pro iDSD Signature
OFS is a valid state of MQA indication for when a device receives an MQA signal already decoded by an upstream piece of hardware or software. As signals decoded upstream…
Read moreOutput impedance for headphone outputs?
DAC
Technical
Pro iDSD Pro iDSD Signature
Under 1 ohm for single-ended. Under 2 ohm for balanced.
Read moreQ: How to make a LINE out?
Analogue DAC Digital
Digital Technical
xDSD Gryphon
A: On the 3.5mm HP output, use at a setting between 0dB to -3dB for lowest distortion. Lowest distortion is at 0dB to -3dB, depending on how high the digital…
Read moreRCA and 3.5mm outputs (fixed/variable)
DAC
General Operation
micro iDAC2
The RCAs are fixed output (ie: full volume) whilst the 3.5mm is variable output (ie: as a pre-amplifier/headphone amplifier). Engaging the 3.5mm activates its own powered circuit and the same…
Read moreReplaced tubes but now it doesn’t work?
DAC
Operation
Pro iDSD Pro iDSD Signature
First of all, you have voided your machines warranty by opening up the unit but if it’s past warranty you are welcome to do what you want. Having said that,…
Read moreRuns hot and shuts down?
DAC
Operation
micro iDSD micro iDSD Black Label
Yes, the excessive temperature will shut down but for that needs to be very hot. Select the appropriate power mode and have good ventilation/air conditioning surrounding the unit.
Read moreShould I have these knobs engaged or not?
DAC
Features
micro iDSD Signature
It’s entirely up to you. Please try them and if you like what you hear, please feel free to have them turned on.
Read moreShould I use a USB2.0 or USB3.0 cable?
DAC
ZEN DAC V2
It’s entirely up to you, however, USB3.0 cables provide better mechanical connection and that’s what we suggest to use.
Read moreShould the ZEN Blue go into sleep mode?
DAC
Operation
ZEN Blue ZEN Blue V2
Yes, there is a sleep function, if it stays in pairing mode without a connection for 5 minutes it will go into to sleep mode. This also stops the LED…
Read moreSo, this means that its volume control is always engaged?
DAC
Operation
micro iDSD Signature
When connected to the RCA output, the volume control is bypassed.
Read moreThat large LED near volume knob displays different colors. Why?
DAC
Operation
micro iDSD Signature
That’s how the micro iDSD Signature’s multi-colored LED indicates audio format and sampling frequency of music currently played.
Read moreTopping battery to 80% works?
DAC
Charging
micro iDSD micro iDSD Black Label
It does always work because it is a hardware control signal. With the iDSD micro switched on it absolutely can not charge past 4.05V or approx. 80% of full charge.…
Read moreUnplugging & reconnecting USB for established connection?
DAC
Operation
micro iDAC2
This is common. The iDAC 2 and the computer require a ‘handshake’ connection, once this is granted it is fine to use. Once this is dropped it requires this again.…
Read more