Refund policy

 If you need to return something, we've made the process straightforward. Here’s what to do: 

1. Return Period 

  • You have 30 days from the day your item arrives to request a return. 

2. Return Conditions 

To be eligible for a return, ensure your item is: 

  • In the same condition as when received 

  • Unworn or unused 

  • With original tags and packaging 

  • Accompanied by a receipt or proof of purchase 

3. How to Start a Return 

  • Once approved, we’ll send instructions on where and how to send your return. 

  • Items sent without prior approval will not be accepted. 

4. Postage Costs 

  • Standard Returns: You cover the shipping costs. 

  • Faulty/Damaged Items: We’ll reimburse your postage with proof of shipping. 

5. Damaged, Defective, or Incorrect Items 

  • Inspect your order upon arrival. 

  • Take photos of the packaging and the issue. 

  • Follow the return instructions provided. 

6. Exclusions 

  • No returns on sale items or gift cards. 

7. Exchanges 

  • Return the item and place a new order once the return is approved. 

8. EU 3-Day Cooling-Off Period 

If you’re in the EU, you can cancel or return your order within 3 days for any reason. Items must meet the same conditions listed above. 

9. Refunds 

  • We’ll inspect your return and notify you if the refund is approved. 

  • Approved refunds will be issued to your original payment method within 10 business days. 

This policy ensures clarity, fairness, and aligns with UK and EU consumer laws【9】【10】.