Electric shocks when touching unit?

Every mains powered product is subject to tiny amounts of leakage of electricity from the mains.

These can cause very mild electric shocks.

It is a sign that the whole system is “floating”, meaning without any earth/ground connection.

In this case, it is necessary to add a supplementary earth/ground to the system. You should consider our GroundHog+ device.

The Pro iCAN/Pro iCAN Signature is designed to operate without requiring an earth/ground connection for electrical safety, however for best audio quality and to avoid these mild shocks an earth/ground connection for the system is required.

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If you’re still having problems, why not contact the iFi Support Centre. We’re available Monday to Friday.