FAQs

Filter
Reset
Reset
Reset

Apple Lossless

DAC Digital General Softwares
Android Apple - iOS Apple - OSX Digital Features General MQA (Master quality audio) Quality Sound Technical Windows
Aurora hip-dac iDSD Diablo micro iCAN SE micro iDAC micro iDSD NEO iDSD Pro iCAN Pro iDSD Pro iESL xCAN xDSD ZEN Air Blue ZEN Air DAC ZEN Blue ZEN Blue V2 ZEN CAN Signature 6XX ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2
Our products will work with the new Apple Lossless streaming software.
Read more

Bridge rectifiers power supplies (AC to DC)

Accessories Analogue DAC Digital General Lifestyle Power
Operation Power
Aurora DC iPurifier2 iPower iPowerX micro iCAN SE micro iPhono2 micro iTube2 nano iUSB3.0 Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature Pro iESL ZEN Blue ZEN Blue V2 ZEN DAC
I have an iFi device that is powered by the iPower but might it be possible to use a different power supply that is not dependent on bridge rectifiers (AC…
Read more

How do I reset the GAIA app?

Bluetooth
GO blu NEO iDSD xDSD Gryphon ZEN Air Blue ZEN Blue ZEN Blue V2
Please unpair all Bluetooth devices from the iOS device and restart. This will clear their cache and enable connectivity without interference.
Read more

How do I turn off the voice?

Features Operation
ZEN Blue ZEN Blue V2
To turn off the voice announcements, short press the pairing button two times. To turn it back on, double press the button again.
Read more

What is the barrel size?

Accessories Analogue DAC Digital General Lifestyle Power
Operation
Aurora DC iPurifier2 iPower iPowerX micro iCAN SE micro iPhono2 micro iTube2 nano iUSB3.0 Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature Pro iESL ZEN Blue ZEN Blue V2 ZEN DAC
5.5*2.1mm is the DC barrel size.
Read more

Why does my virus software flag the driver as a potential threat

Softwares
hip-dac hip-dac Gold hip-dac2 iCAN Phantom iDSD Diablo iDSD Diablo-X micro iCAN SE micro iDAC micro iDAC2 micro iDSD micro iDSD Black Label micro iDSD Signature nano iDSD nano iDSD Black Label nano iDSD LE nano iGalvanic3.0 nano iOne NEO iDSD NEO Stream Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature xCAN xDSD xDSD Gryphon ZEN Air Blue ZEN Air CAN ZEN Air DAC ZEN Blue ZEN Blue V2 ZEN CAN ZEN CAN Signature ZEN CAN Signature 6XX ZEN CAN Signature HFM ZEN CAN Signature MZ99 ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2 ZEN One Signature ZEN Signature Set 6XX ZEN Signature Set HFM ZEN Signature Set MZ99 ZEN Stream
Firstly, it should be stated that ifi’s USB driver is a safe and reliable software that will not cause any adverse malfunctions to your computer. There are generally three situations…
Read more

Why is LDAC crashing?

DAC
Bluetooth
ZEN Blue
First, we have a new update for the Zen Blue, please find instructions here. Second,  LDAC and the QCC chips are constantly under investigation by Sony to strive for future…
Read more

Why no on/off switch?

Analogue DAC Digital General
General Power
micro iCAN SE micro iPhono2 nano iUSB3.0 ZEN Blue ZEN Blue V2 ZEN DAC
Generally speaking, electronics are best left running. In 99% of the cases components in iFi products are ran at power/voltage that means there is little difference between shelf life and…
Read more