FAQs

Filter
Reset
Reset
Reset

3D, is it a cross feed?

Analogue DAC General Lifestyle
Aurora micro iCAN SE micro iDSD micro iDSD Black Label Pro iCAN Pro iCAN Signature Retro Stereo 50 xCAN xDSD ZEN DAC
Here is some information regarding the 3D effect inside our products; The bottom line is that all classic ‘cross-feed’ systems produce, with well-recorded music and with a natural rendering of…
Read more

Apple Lossless

DAC Digital General Softwares
Android Apple - iOS Apple - OSX Digital Features General MQA (Master quality audio) Quality Sound Technical Windows
Aurora hip-dac iDSD Diablo micro iCAN SE micro iDAC micro iDSD NEO iDSD Pro iCAN Pro iDSD Pro iESL xCAN xDSD ZEN Air Blue ZEN Air DAC ZEN Blue ZEN Blue V2 ZEN CAN Signature 6XX ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2
Our products will work with the new Apple Lossless streaming software.
Read more

Bridge rectifiers power supplies (AC to DC)

Accessories Analogue DAC Digital General Lifestyle Power
Operation Power
Aurora DC iPurifier2 iPower iPowerX micro iCAN SE micro iPhono2 micro iTube2 nano iUSB3.0 Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature Pro iESL ZEN Blue ZEN Blue V2 ZEN DAC
I have an iFi device that is powered by the iPower but might it be possible to use a different power supply that is not dependent on bridge rectifiers (AC…
Read more

Electric shocks when touching unit?

Analogue
General
Pro iCAN Pro iCAN Signature
Every mains powered product is subject to tiny amounts of leakage of electricity from the mains. These can cause very mild electric shocks. It is a sign that the whole…
Read more

Is it possible to power two headphones independently?

Analogue
General Operation
Pro iCAN Pro iCAN Signature
The Pro iCAN/Pro iCAN Signature is inherently balanced and offers only a single pair of balanced channels, optimised for sound quality. Having multiple independent headphone outputs means essentially having two…
Read more

Is the volume control balanced?

Analogue
Technical
Pro iCAN Pro iCAN Signature
With a Japan Alps rotary volume potentiometer (and remote control), it is the ‘6-Way’ version with 4 tracks used for balanced volume control. This is the litmus test for any…
Read more

Playing vinyl makes the unit shut down?

Analogue
Operation
Pro iCAN Pro iCAN Signature
Pro iCAN/Pro iCAN Signature shutdowns are subsonic signals from record warp, combined with XBass boosting them even more. This is overloading the amplifier. You will need to solve the subsonic…
Read more

Red LED – Machine keeps shutting down

Analogue
General Operation Power
Pro iCAN Pro iCAN Signature
The Pro iCAN/Pro iCAN Signature will switch the outputs off and turn the iFi logo red if there is excessive DC detected. There is no way to distinguish asymmetric clipping…
Read more

Red LED blinking?

Analogue
Operation Power
Pro iCAN Pro iCAN Signature
We are going to provide an example by using the AKG K1000. This is extremely difficult to drive without applying sound corrections. If using XBass at 40Hz setting, that means…
Read more

Using a sub-woofer

Analogue
General Operation
Pro iCAN Pro iCAN Signature
If using the balanced outputs, can the non-balanced be used to drive a sub-woofer? Answer: Yes, however, line-level feed to subs just does not work (not even in 5.1 HT…
Read more

Using balance control prior to affects 3D?

Analogue
Technical
Pro iCAN Pro iCAN Signature
Because of the way the 3D sound matrix works any balance control would have to be implemented after this processing. As part of this processing is implemented directly at the…
Read more

What does DC loop do?

Analogue
General Operation
Pro iCAN Pro iCAN Signature
It is to power external devices, mainly the Pro series using only 1 power supply. However, the DC loop is not 15V/4A. It is the difference what the powered unit…
Read more

What fuse is used?

Analogue
Technical
Pro iCAN Pro iCAN Signature
It has a self-resetting poly-fuse. Important to understand, the Pro range converts incoming power down to very low noise and highly regulated 5.5V DC. Then this DC is used to…
Read more

What is the barrel size?

Accessories Analogue DAC Digital General Lifestyle Power
Operation
Aurora DC iPurifier2 iPower iPowerX micro iCAN SE micro iPhono2 micro iTube2 nano iUSB3.0 Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature Pro iESL ZEN Blue ZEN Blue V2 ZEN DAC
5.5*2.1mm is the DC barrel size.
Read more

What is the XLR pin out configuration?

Analogue
Technical
Pro iCAN Pro iCAN Signature
The XLR portion is wired as L/R connections in accordance with the system originally introduced and promoted by Headroom USA for balanced connections. Pin 1 – Ground Pin 2 –…
Read more

Why does my virus software flag the driver as a potential threat

Softwares
hip-dac hip-dac Gold hip-dac2 iCAN Phantom iDSD Diablo iDSD Diablo-X micro iCAN SE micro iDAC micro iDAC2 micro iDSD micro iDSD Black Label micro iDSD Signature nano iDSD nano iDSD Black Label nano iDSD LE nano iGalvanic3.0 nano iOne NEO iDSD NEO Stream Pro iCAN Pro iCAN Signature Pro iDSD Pro iDSD Signature xCAN xDSD xDSD Gryphon ZEN Air Blue ZEN Air CAN ZEN Air DAC ZEN Blue ZEN Blue V2 ZEN CAN ZEN CAN Signature ZEN CAN Signature 6XX ZEN CAN Signature HFM ZEN CAN Signature MZ99 ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2 ZEN One Signature ZEN Signature Set 6XX ZEN Signature Set HFM ZEN Signature Set MZ99 ZEN Stream
Firstly, it should be stated that ifi’s USB driver is a safe and reliable software that will not cause any adverse malfunctions to your computer. There are generally three situations…
Read more

Why use Blue Alps instead of switching resistors?

Analogue
Technical
Pro iCAN Pro iCAN Signature
With switched resistors (if using mechanical switches and so on) the adjustment range is very limited and steps are large. If using electronic switching we prefer a good quality traditional…
Read more