FAQs

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192kHz files are not playing?

Operating systems
Typically, those albums are encoded as a 48kHz MQA file. Meaning TIDAL will perform the decoding to a 96kHz audio stream with the MQA renderer handling the further decoding, which…
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3D, is it a cross feed?

Analogue DAC General Lifestyle
Aurora micro iCAN SE micro iDSD micro iDSD Black Label Pro iCAN Pro iCAN Signature Retro Stereo 50 xCAN xDSD ZEN DAC
Here is some information regarding the 3D effect inside our products; The bottom line is that all classic ‘cross-feed’ systems produce, with well-recorded music and with a natural rendering of…
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4.4mm outputs

ZEN DAC
The ZEN DAC sports 4.4mm balanced outputs at both the front (for headphones) and back (for output into another amplifier via 4.4mm to dual XLR). We’ve used a balanced design…
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6.3mm to 4-pin XLR

Analogue
Pro iESL
Could a 6.3mm to 4-pin female adaptor from an un-balanced amplifier be plugged into the rear balanced connection? Answer: Yes, that setup will work.
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Absorption foam

Lifestyle
General
Retro LS3.5
The foam we use is quite unique. At low frequencies (where the reflex system operates) it has nearly no effect. So bass is not damped, but by the time we…
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ALAC files via APP seem to play weird?

DAC
General
Pro iDSD Pro iDSD Signature
We have tried a file sent by one of our customers in Muzo, it does play weird. We’ve sent it to the Wi-Fi module vendor to check. When playing with…
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All format LED’s remain lit?

Lifestyle
General Operation
Retro Stereo 50
When all the 3 LEDs light up and you’ve excluded the tubes by using the supplied extra tube. This means the front PCB gets no signal or the MCU is…
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Alternative apps

DAC
General Operation
Pro iDSD Pro iDSD Signature
For iDSD Pro and the Pro iDSD Signature, use a hardline network for playing High-Res. Wifi is not that reliable in this case. The iDSD Pro and Pro iDSD Signature…
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Any problems arise with balanced wiring?

Accessories
Operation
AC iPurifier
In some cases, the AC iPurifier will be used with mains wiring that is balanced, e.g after a balanced transformer, or in some countries, where part of the house wiring…
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Any sonic difference replacing tubes?

Lifestyle
Retro Stereo 50
Sonically the greater effect is always the driver tube, compared to output tubes. NOS EL84 should remove the four jumpers. They should also be fully tested, including at rated voltages,…
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Apple Lossless

DAC Digital General Softwares
Android Apple - iOS Apple - OSX Digital Features General MQA (Master quality audio) Quality Sound Technical Windows
Aurora hip-dac iDSD Diablo micro iCAN SE micro iDAC micro iDSD NEO iDSD Pro iCAN Pro iDSD Pro iESL xCAN xDSD ZEN Air Blue ZEN Air DAC ZEN Blue ZEN Blue V2 ZEN CAN Signature 6XX ZEN DAC ZEN DAC Signature ZEN DAC Signature V2 ZEN DAC V2
Our products will work with the new Apple Lossless streaming software.
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Are the first bits in a resistor ladder?

DAC
Technical
Pro iDSD Pro iDSD Signature
In the Pro iDSD/Pro iDSD Signature we are running 4 actual DACs in parallel with interleaving, meaning the net result is closer to 8 bit via multi-bit. That means the…
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